Latest stories
Navigating Ufonia- from the eyes of a fresh graduate
Startup life — from the eyes of a fresh graduate By Mohita Chowdhury Read more
Healthcare automation is nearer than you think
A lot of healthcare is actually highly repetitive. And highly predictable processes are usually efficient. Why then are healthcare costs rising, and doctors struggling to meet demand? By Ernest Lim Read more
“Too IVR-y”? Why automated voice conversations don’t have to be terrible
Within the product team at Ufonia, when we don’t like a new conversation feature, one common criticism is “it’s too IVR-y”. I previously worked on traditional IVR (interactive voice response) systems, so it made me wonder, what does it mean to be “too IVR-y”? We categorise IVRs as being bad, but why is that? By Mariko Sredojev Read more
